What are your shipping methods and costs? We ship via USPS . During the check-out process you will have an option to choose the delivery method you prefer. Free shipping is available on all orders over $49 shipped within the U.S. On all US shipments under $49 we charge a flat $3.85 shipping rate. You may choose alternative shipping method at an extra cost which will be calculated automatically based on your ship-to address at the time of checkout. International shipping rates start as low as $14.00 and are calculated automatically during checkout based on your shipping address, the weight, and the size of the package.
How to make a return/exchange?
1. If you would like to return a product to us, please e-mail email@example.com or call us first to obtain a Return Merchandise Authorization (RMA). Each RMA covers only the product(s) for which it was explicitly issued. RMAs are only valid for thirty (30) days from the time of original order delivery.
2. Once you receive the RMA, carefully pack the product(s) in the original packaging; enclose everything originally received. Place the packaged product in a protective outer box. We must receive all original products in order to process your return or exchange. We are not responsible for products that are damaged due to poor packaging, defaced packaging, or lost shipments. Products must be returned 100% complete, including all components, original boxes and packing materials, manuals, blank warranty cards, and other accessories.
3. Include RMA number on the outside of the package: It should be clearly displayed on the return-shipping label of the package. Returns without an RMA will not be accepted.
4. Ship the package to us at the following address:
4C Heritage Dr